Frequently Asked Questions (FAQ)

Q: Can you give me a quotation over the phone?
A: Yes there is no need for us to visit your home. Commercial property may require a site visit.


Q: What is the estimated drying time?
A: The cleaning will leave your carpet damp and they will dry naturally during the course of the day.


Q: How quickly can I get my carpet cleaned?
A: We will try to get you an appointment within 24hrs of contacting us.


Q: How many times a year should I have my carpets cleaned?
A: Cleaning frequency depends on a number of things such as the number of occupants in the household, pets, smokers and children. On average you should clean your carpets every six months.


Q: Can you remove wine, tea, coffee etc…
A: Some stains can be permanent and therefore we can’t make any promises that we can remove them. We usually get better results if we attempt to remove the stain before anyone else tries.


Q: Can pet odors and urine be removed?
A:The deodorizer in our cleaning solution will deal with most pet odors. We use professional spotters specificity designed for the removal of urine.


Q: Can steam cleaning damage my carpet?
A: No. Hot water extraction is considered to be the best method for removing embedded soil and other contaminants. It is also the preferred cleaning method by the leading carpet manufacturers.


Q: What should I do about the furniture in the room?
A: Our cleaners will happily move any furniture that does not require more than one person. We would also kindly ask that you remove small objects and breakables before the cleaner arrives.


Q: Do I Need to Be Present When Technicians Clean My Carpet?
A: No, you don’t need to be present while we clean. Many clients feel perfectly comfortable leaving cleaning professionals unattended while they work or run errands. Usually, clients will meet the cleaning technicians when they arrive, but they can also arrange to leave a key in a designated spot or have a neighbor, friend or relative give entry to the cleaners.


Q: Which Type of Cleaning Is Best: Dry Cleaning, Steam, or Hot Water Extraction?
A: The two most popular cleaning techniques are hot water extraction (also known as Steam Cleaning) and dry cleaning. However there are some situations (e.g. busy offices) where a quicker drying method may be more convenient, and still produce great results.